Attention: if you have any problem running the downloaded software. You may consider downloading and installing the full version (with Windows Media Formats codec and VBRuntimes Library included!) Download Full version here http://www.mp3-ripper.net/mp3ripper-full.exe

1. When I go to run the program, I get an "error starting program" message. The error message says "A required .DLL file, MSVBVM60.DLL, was not found." How do I?
Please visit the following links for more information http://support.microsoft.com/default.aspx?scid=kb;EN-US;q192461 Or download the VBRuntime Library from the following links and install it on your computer. http://download.microsoft.com/download/vb60pro/install/6/Win98Me/EN-US/VBRun60.exe
Cann't solve this question,If you have any problems running the installed application, please download and reinstall the following full version. Click to download the full version

2. When I launch the software, it shows the message "component WMAEncX.dll or one of its dependencies not correctly registered, a file is missing or invalid.". How do I fix this?
The WMA encoder needs the Windows media codec installed on the system - this is why your application is failing. Your install application should install the WMFADist.exe from Microsoft. This is available from the MS website for free. Download it and install it to your computer. http://www.mp3-ripper.net/wmfdist.exe

3. Component 'COMDLG32.OCX' is not correctly registered On PC: "Component 'COMDLG32.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid." when I try run the Windows PC Companion.
This error has been reported with Windows XP. To fix this error... First download COMDLG32.OCX and copy it into the \Windows\System32 directory. Download COMDLG32.OCX from http://www.mp3-ripper.net/download/comdlg32.ocx Then, open the run dialog box using "Start | Run..." and enter "Regsvr32 c:\windows\system32\comdlg32.ocx" to register the DLL. If this does not fix the problem,download and install install-ocx.exe. Download install-ocx.exe from http://www.mp3-ripper.net/download/install-ocx.exe

4. On PC: "Component 'MSCOMCTL.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid." when I try run the CD to MP3 Ripper.
To fix this error... Download and install setup-ocx.exe.

5. On PC: "Component 'COMDLG32.OCX' or one of its dependencies is not correctly registered: a file is missing or invalid." when I try run the CD to MP3 Ripper
To fix this error... Download and install setup-ocx.exe.

6. When ripping CDs to WMAs, why the WMA files are of very small sizes (only several K bytes)?
To fix this error... Please download and install WMFDist.exe from here http://www.mp3-ripper.net/download/wmfdist.exe

7. When converting other audio files to WMAs, why the WMA files are of very small sizes (only several K bytes)?
To fix this error... Please download and install WMFDist.exe from here http://www.mp3-ripper.net/download/wmfdist.exe

8. How to rename the default tracks' names?
Double click each item to edit it.

9. I have lost my registration code, how do I get it again?
Please click here to send an email to us with your order id.

10. How do I purchase a CD version?
Click here and check on the checkbox "Add a CD for $9.95" .

11. I have placed an order, when will I get the software?
Sorry, we do not send out any software or CD disk. We only send out an email with your registration code. You may download the software here and register it with the registration code! If you have not got your registration code, please submit the above information to us.